FAQ

Frequently Asked Questions

Pickup Guide

  • Please place the trash container at the curb the night before your scheduled garbage pickup day, away from obstructions like streetlights, cars, trees, electrical poles, etc.
  • Leave 3 feet between containers
  • Handles should face towards your house
  • Do not drill into, bolt or fasten anything to the container
  • Items should not be loaded higher than the lid of the container
  • Items should not be placed on top of the lid of the container
  • Trash should be bagged and tied
  • Do not pack materials tightly into container
  • Click here for information about how to keep your container clean

Bulk Pick-ups and Extra Garbage

If you have extra garbage or large bulky items that will not fit inside the container, please contact customer service at (401) 294-2969 at least 48 hours prior to your scheduled pickup day. Or follow this link to request a quote.  LINK HERE

Items that are not part of regular household waste collection are items such as mattresses, TV’s, computers, bed frames, couches, yard waste, and appliances. If you have more than a few items, consider a Dumpster Rental.

Items or bags placed next to the container will not be picked up without prior arrangement. Additional charges may apply.

What to Recycle?

SINGLE STREAM RECYCLING “Recycling Made Simple”

It all goes in together :

Newspapers, Magazines, Catalogs
Telephone/Soft Cover Books
Junk Mail/Envelopes (all types)
Paper (all colors, staples/paperclips are okay)
Paperboard (cereal/shoe boxes)
Milk/Juice Cartons
Cardboard/Brown Paper Bags
Plastic food & beverage containers marked #1-7
Soda/Juice/Water Bottles (glass or plastic)
Milk Jugs, Bleach/Detergent, Shampoo Bottles
Food Containers (cottage cheese/margarine/yogurt)
Glass Bottles/Jars (any color)
Aluminum (pie plates/trays/foil)
Metal Cans (tin/steel/Aluminum)
Rigid plastic (laundry baskets/ buckets) No larger than 5 gal.
Plastic flower pots

What NOT to include:

No Plastic bags (or recyclables in Plastic bags)
No unmarked Plastics (chairs/toys)
No Windows/Light Bulbs
No Dishes, No Pyrex, No Ceramics
No Foam Packaging, No Styrofoam
No Aerosol Cans (paint/hairspray/cleaners)
No Recyclables Containing Food Waste

Holidays and Weather-Related Schedule Changes

We only observe the following Six Holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day and Christmas Day

In the event that your trash is scheduled to be picked up on a HOLIDAY, your garbage will be picked up the following day.

For example – Thanksgiving week: Thursday Pick up will be done on Friday.  The Friday pickup will be done on Saturday.  

If the Holiday falls on a Saturday or Sunday, the Schedule will not change for that week.
In the event of service disruption due to weather, all pick-ups for that day and the remainer of the week will be made one day later.

Can I Pay my Bill Online?

You can Click here to be linked to our “Pay My Bill” Page. It is also located at the top, right corner of the Home Page